How online reviews can make or break your business
I was doing some research this summer into the new Google+ Local platform, and in particular their new Zagat review system. It bought home the importance many sm Preview Text: Research reveals the...
View ArticleUsing social media to build your menu
If you run a restaurant, then the review system can literally make or break you. Research has shown that a slight increase in your average review can have a 20-30% impact on your chances of selling...
View ArticleDoes your business have a feedback lab?
Feedback is a critical part of the improvement process. Without accurate and timely feedback it’s almost impossible to improve and learn from our mistakes, be that as individuals, as teams or as...
View ArticleRumble Strips and Feedback
You know how you are sometimes driving down the road and you run a little bit off course? Rumble strips are those lines carved into the side of the road that create a loud noise and vibration. They are...
View ArticleEmbrace Negative Feedback as a Learning Opportunity
Embrace Negative Feedback as a Learning Opportunity Losing an opportunity is a form of negative feedback. Missing your number is a form of negative feedback too. Sometimes your performance review might...
View ArticleIncrease the Amount of Positive Feedback Up Front
The following is an excerpt from Sales Coaching: Making the Great Leap from Sales Manager to Sales Coach. Preview Text: Most coaches need to increase the amount of positive feedback they give up...
View ArticleHow Can You Create a Feedback Culture?
Feedback is critical to any business, and is at the core of the Work.com offering. Suffice to say however, for feedback to work as effectively as possible requires a culture that fosters and supports...
View ArticleThe 6 Fatal Flaws of Performance Reviews
The 6 Fatal Flaws of Performance Reviews Let’s face it, performance reviews are flawed. Nobody seems to like them, and they don’t really help performance. So, is there a better way? Yes! Work.com...
View Article11 Rules of Thumb for Giving Feedback
I have written before that the most important trait in a new hire is coachability. What a shame it would be if you went out and hired an extremely coachable talent, and then failed to effectively...
View ArticleThe Best Way to Deliver Feedback
Feedback is crucial to growth as individuals, and to improving the collective knowledge and performance within us as organizations. Nevertheless, feedback is often something that we as managers, and...
View ArticleGetting Back to Basics with the Performance Review
There are some things in life that are so common place that we seldom seem to pause to think whether these institutions are really working. For me, the traditional performance review fits into this...
View ArticleThe Importance of Feedback to Social Business
Becoming a social business requires a fundamental focus upon behavior. Your employees need to exhibit this behavior. Your managers need to exhibit this behavior. Quite possibly your suppliers and...
View ArticleThe Role of Performance Reviews in Social Business
There is a misconception that social business is primarily a technological thing. It’s perhaps not surprising given the strong role social networks play in our lives, and the equally strong role...
View ArticleThe Importance of Continuous Reviews
The notion of reviewing what we consume is a common one to most of us. Amazon probably began the trend when they started to ask for reader reviews of the books we purchased, and the trend quickly...
View ArticleA new approach to restaurant reviews
The restaurant industry is without doubt a major user, and indeed beneficiary, of social media. I wrote recently for instance about how restaurants are using social media data to build the menus that...
View ArticleWhy Stack Ranking Doesn’t Stack Up
The concept of stack ranking first gained widespread appeal when it was widely mentioned in Winning, the autobiography of rambunctious former GE chief executive Jack Welch. The approach was an extreme...
View ArticleHow Objective are your Performance Reviews?
Back in 2010 Ithai Stern from Kellogg Business School conducted some research into the role schmoozing has in workplace success. He found that there are various strategies that proved very successful...
View ArticleHow to give advice the right way
A giving culture is at the heart of a social business. The whole notion rests on the willingness to help fellow employees. Indeed a little while ago I wrote about the seven things you can to do help...
View ArticleGroup brainstorming 60 years on
Creativity and innovation have become the buzzwords of the day. For instance, in the 2012 IBM CEO study , more than half of 1700 surveyed CEOs saw innovation as a key resource of sustained economic...
View ArticleHow Much Is Poor Feedback Costing You?
The hospital my partner works in is, like most hospitals, fighting a constant budgetary battle, with ever increasing calls on money and a limit on funds to provide the care required, both from...
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